Field Notes
Technical dispatches from our engineering team. Deployment guides, automation benchmarks, and operational playbooks from real installations.
5 Automation Systems Replacing Manual Operations in 2024
Field data from 500+ deployments. These five system types are eliminating the most manual hours: support routing, document processing, conversational intake, analytics pipelines, and cross-platform sync.
System Selection Guide: Picking Your First Automation
A technical framework for identifying which process to automate first, evaluating system capabilities against your workload, and calculating projected hours saved before you deploy.
Pre-Deployment Checklist: Preparing Your Data for Automation
A step-by-step operations checklist for auditing data sources, cleaning records, standardizing formats, and verifying API connectivity before system installation.
Support Automation: The Full Stack Beyond Chatbots
Chatbots handle 30% of the problem. This guide covers the complete support automation stack: intelligent routing, response generation, sentiment detection, and predictive issue prevention.
Automation ROI: How to Calculate Payback Before You Deploy
The math behind every installation decision. How to quantify labor costs, project savings from automation, account for implementation overhead, and set a payback timeline.