45% More Bookings. GreenHome Services.
Residential HVAC and plumbing company. 12 technicians. Denver metro. Growing steadily but losing 15-20 leads per week to missed calls and after-hours inquiries. The front desk could not cover every channel around the clock.
45%
More online bookings
70%
Inquiries handled without staff
24/7
Response availability
$4,200
Additional monthly revenue
What Was Breaking
Potential customers visiting the website after hours or during busy periods got no response. Front desk handled phones and walk-ins during the day but had no way to respond to web inquiries in real time. An estimated 15-20 bookings lost per week. That is significant revenue walking to competitors because no one was there to answer.
What We Installed
ChatFlow installed on the website. Trained on GreenHome's service catalog, pricing, and FAQ content. System answers questions about services, pricing, and availability 24 hours a day. Books appointments directly into the scheduling system. Complex requests and emergencies captured and escalated to on-call team with full context. Live in under a day.
“ChatFlow was live on our site in under a day. That first night it booked three appointments while we were asleep. Within a month, online bookings up 45%. It is like a front desk that never goes home. We rely on it completely now.”
Maria Lopez
Operations Manager, GreenHome Services
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