SmartDesk AI
AI Support Agent. Installed Into Your Help Desk.
SmartDesk AI replaces Level 1 support labor. It triages every incoming ticket, drafts accurate responses, routes edge cases to the right human, and flags escalations before customers get angry. Your agents handle fewer repetitive tickets. Your resolution time drops. Your support cost per ticket goes down.
System Capabilities
Automated Ticket Triage
Every ticket is analyzed, categorized, and assigned a priority score on arrival. No human sorts. No tickets sit in a queue unread. The right agent gets the right ticket immediately.
One-Click Response Drafts
The AI reads the ticket, pulls from your knowledge base, and drafts a response. Your agent reviews and sends with one click. Average handling time drops by 40-60%.
Real-Time Escalation Detection
Monitors tone, urgency, and sentiment across every open ticket. Frustrated customers get flagged and re-prioritized before they churn or go public.
Automated Follow-Up Sequences
No ticket falls through the cracks. The system sends follow-ups on a schedule, checks for resolution, and closes tickets automatically when confirmed.
Agent Performance Monitoring
Tracks response time, resolution rate, and customer satisfaction per agent in real time. Surfaces bottlenecks. Identifies who needs support and who is overperforming.
SOC 2 Type II Compliant
End-to-end encryption. Your customer data stays yours. We never train on it. Same security standard used by enterprise support operations.
Deployment Process
Connect Your Channels
We plug into your existing email, live chat, social, and phone support. Works with Zendesk, Intercom, Freshdesk, Gmail, and others. No migration required.
System Trains on Your Data
The AI ingests your past tickets, knowledge base, and resolution patterns. It learns your products, your common issues, and how your best agents handle them.
AI Employee Goes Live
Within days, tickets are being auto-triaged, responses are being drafted, and your agents are handling 40-60% less manual work. Monitoring runs from day one.
Operational Cost
Connects to Your Existing Stack
SmartDesk AI plugs into the platforms you already run.
Common Questions
How long until SmartDesk AI is operational?
Most installs are live within 2-3 business days. Our team handles integration and initial training. You do not need to pull your engineers off other work.
Do I need to rip out my existing help desk?
No. SmartDesk AI installs on top of Zendesk, Intercom, Freshdesk, and others. It adds AI capability to your current stack. Nothing gets replaced or migrated.
How often do agents accept the AI-drafted responses?
92% acceptance rate across all customers. The AI learns from every edit your agents make, so accuracy improves continuously the longer it runs.
What happens when the AI hits something it cannot handle?
It flags the ticket, tags it with a confidence score, and routes it to the most qualified human agent. There is always a human in the loop. The AI never sends a response it is not confident about.
How is customer data protected?
SOC 2 Type II compliant. All data encrypted at rest and in transit. We never use your customer data to train models for other companies. Your data stays inside your instance.
See SmartDesk AI Running Live
We will show you SmartDesk AI processing real data in a live demo. No slides. No pitch deck. Just the system running.
See It Run